How many people do the Villas sleep?
Villa Sintra sleeps four people. There are two king size beds which can be converted to singles. Casa Sintra sleeps two in either a king size or two single bed configuration.
An interconnecting door converts the two villas to the perfect venue for groups of six with the added bonus of two pools.
Is there a minimum booking age?
Yes. The person making the booking must be at least 21 years of age and the majority of guests staying at Villa Sintra or Casa Sintra must also be above 21 years of age except children accompanied by adults.
Is there internet connection available at the Villas?
Free WiFi is available throughout the Villas.
Do the Villas have air conditioning?
Bedrooms have air conditioning as well as ceiling fans, while the living and dining areas are cooled by fans.
How can we get in touch while staying at the Villas?
A guest Smart phone will be provided for you to contact the manager, local restaurants and businesses.
Can I order food from the Villas?
Yes, you will find brochures in the villa from local restaurants which offer a delivery service. If you do not wish to cook your own breakfast, the adjacent Pearl Hotel and Restaurant offers a cooked breakfast for IDR80,000 per person.
Is there a chef available to cook meals?
Our concierge can organise a chef to cook a meal for you at an additional charge.
Is there an international money changer nearby?
Authorized money changer BMC is 500 metres away in Jalan Raya Seminyak.
Is there a supermarket nearby?
Yes. The mini market is around the corner in Jalan Arjuna and the larger Bintang Supermarket is 550 metres away in Jalan Raya Seminyak.
Is late checkout available?
Late check out can be arranged at 50% of the daily rate, dependent on bookings.
What if I have a late flight on the day of departure?
Late check-out can be arranged at 50% of the daily rate dependent on bookings. Alternatively our concierge can arrange for your luggage to be stored at their premises until you leave for the airport.
Are airport transfers available?
Airport pick up is included for bookings of 4 nights or more. For bookings of 10 nights or more, both airport pick-up and drop off are included. Airport pick up for shorter stays can be arranged at a cost of IDR250,000 per car, while airport drop offs cost IDR225,000 per car.
When will housekeeping arrive and how frequently?
Housekeeping will arrive each morning, unless requested otherwise. They will provide a general clean of the villa with a daily change of towels. Sheets are changed every third day for bookings of 5 nights or more.
Am I able to pay by credit card?
We prefer direct payment by bank transfer. Our management company accepts PayPal, MasterCard, Visa and American Express. However, a 4.5% surcharge applies for credit cards.
Do the Villas have insurance in case of accident or theft?
We strongly recommend you to take out appropriate travel insurance to cover yourself in the event of accident, illness or theft. You stay at the properties at your own risk, however measures are taken by management to prevent any problems during your stay. Villa Sintra or Casa Sintra under no circumstance can be held responsible for any loss, expense, damage, claim or injury either directly or indirectly due to your stay in our private Villas. See full Terms and Conditions on our contact page.