Refund and Returns Policy


30% deposit is required to secure all reservations, and is payable immediately upon booking of Villa. The booking process will indicate the amount of deposit required during the checkout process.

REFUND (More than 30 days notice)

If for any emergency or medical reasons a booking must be cancelled by you, then a full refund will be available on the condition that you let us know in writing, more than thirty (30) days prior to the check-in date of your booking.

REFUND (Less than 30 days but more than 15 days notice)

If for any emergency or medical reasons a booking must be cancelled by you more than fifteen days, but less than thirty days of your check-in date, then a refund to the maximum value of 50% of your paid price will be refunded.

REFUND (14 days or less notice)

If for any emergency or medical reasons a booking must be cancelled by you less than fourteen (14) days of your check-in date, then no refund will be issued for any amount paid.

To be eligible for a refund, you must have paid the deposit, or the full amount of the booking at the time of reservation. You will only be refunded either in full or part, for the total amount you have paid to Villa Sintra Bali. You are unable to claim any refund for amounts you have not paid.

To complete your refund, we require a receipt or proof of purchase.


Late or missing refunds

If you haven’t received a refund in the time frame indicated by our administration staff,  first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially refunded by your financial institute.

There is often some processing time before a refund is processed.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Need help?

Contact us at for questions related to refunds and returns.


Villa Sintra Bali Weather
October 3, 2022, 11:51 pm
Mostly cloudy
Mostly cloudy
1.85 m/s
real feel: 26°C
current pressure: 1009 mb
humidity: 71%
wind speed: 1.85 m/s NNW
wind gusts: 4.67 m/s
Short Description: 0mm /0%
sunrise: 05:36
sunset: 17:46
Current UV-Index:
Max. UV-Index:
Ozone: DU
More forecast...

Rachel A
Rachel A
December 11, 2019.
We had an amazing stay at Casa Sintra. It was perfectly located near some great places to eat, drink and shop, and only 5 mins walk to the beach. It was so nice to just relax in the villa pool on the days we didn't want to venture out. Nothing was too much trouble for the villa managers - everything can be organised using the villa phone, including a private chef, extra amenities and transport. We couldn't fault this place and will definitely stay here again when in Bali.
August 26, 2019.
clean, modern and perfectly private. pick-up, laundry and grocery shopping services were satisfactory. contact system using a mobile phone was impressive.
Yanni Pana
Yanni Pana
October 30, 2018.
Absolutely Stunning. .. Beautiful. Well looked After. Lovely staff....manager was really nice to my girlfriend.....A hidden Gem..????????
KJ's Everything
KJ's Everything
October 26, 2018.
Beautiful and Nice, good location. Also manager and staffs are nice too.
Graham Cronin
Graham Cronin
October 25, 2018.
Accommodation is top class! Trivena is so friendly and professional! All shops, restaurants and bars are right at your doorstep however, you are situated just off the busy promenade so it is still chilled and relaxing while you are in the villa. We even extended our stay as we loved it so much! Will definitely be back again.
September 22, 2018.
When i arrived at Casa Sintra I was met by the lovely Villa Manager, Desy.. as i walked through the huge Balinese doors into the complex I was taken inside to a beautiful one bedroom villa. With welcoming tart on the table and a Nespresso machine for the early morning coffee fix , i was set. Everything was new and on point. close to the Pearl restaurant and shops on Jl Arjuna ( double6) and a stroll past friendly bars you arrived at Double Six beach where you can sit in a bean bag and watch the beautiful sunset. Casa Sintra is beautifully located and very comfortable with a pool to cool off in.. i would highly recommend a stay here when you book your Legian/Seminyak Villa stay